Is My Satisfaction Guaranteed? What is the Return Policy?
LuxLux.com guarantees total satisfaction with your purchase.
You may return unused items for refund or replacement within 10 days of the delivery date. Please notify us via e-mail at sales@LuxLux.com within 3 days after you have received the items and specify whether you prefer a replacement or a refund. Please be sure to include:
1) Your Order Number, the Article description.
2) The reason for the replacement/refund.
Note: Please write "Return: Order Number, Reference" in your emails subject field.
What Are the Terms of Return?
All returns must be accompanied by the packing slip. You should insure your return as we cannot be responsible for damaged, lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
You MUST obtain a Return Authorization Reference from LuxLux.com within 10 days from the date of shipment. WE DO NOT ACCEPT ANY RETURNS WITHOUT A RETURN AUTHORIZATION REFERENCE.
You will be notified by email for the Return Authorization Reference number, instructions for returns, and the return address.
The item to be returned MUST BE IN NEW, UNUSED AND UNWORN CONDITION AND WITH ALL ORIGINAL PACKAGING MATERIAL. We DO NOT accept any returns that have any indication that the article has been worn or used in any manner.
The returned items will be examined in order to fulfill term (2) requirements before any replacement or refund can be made. We will promptly send you a replacement or credit your account for the refund if term (2) requirements are fulfilled.
The REFUND does NOT include the following charges:
a) A 5.5% restocking fee (our direct cost).
b) Shipping, handling and insurance charges, and duties, taxes, or custom fees that either you or the company has incurred.
c) If your order was shipped free for a special promotion, we will deduct the shipping cost from your refund.
FAILED DELIVERY: No refunds for orders returned to us due to refused delivery or for customer's failure to collect package or contact carrier within the initial delivery attempts.
If you are dissatisfied with your item for any reason, please contact us at info@LuxLux.com. Should you cancel all or part of the charges to your credit/debit card or Google Checkout account (called a "chargeback") without notifying us by email, you will be assessed a $30.00 administration fee, which is a fee levied by the credit card company. Please do not initiate a chargeback with your credit card issuer before contacting us! There is never a need for chargebacks as we welcome communications from all our customers and can resolve most problems efficiently and courteously and, if necessary, issue refunds within 24 to 72 hours to your credit/debit card or Google Checkout account, thereby avoiding the $30.00 chargeback fee.
When Will the Credit Appear On My Statement?
A refund request takes about 7 business days to process. Depending on your financial institution, it may take up to 10 days or more for the credit to appear in your account. Please contact our Customer Service Team at support@LuxLux.com if you have any questions or concerns about your refund.